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Can you summarize Law on protection of consumers' rights 2010 (in English)?
Vietnam Laws - Others > Law on protection of consumers' rights 2010 (in English)
Short Summary
This law regulates the rights and obligations of consumers, the liability of organizations or individuals trading goods and/or services to consumers, the liability of social organizations in protecting the interests of consumers, resolving disputes between consumers and organizations or individuals trading goods and/or services, and the liability of the State on the protection of consumers interests. It applies to consumers, organizations or individuals trading goods, services, and agencies, organizations or individuals involved in activities to protect the interests of consumers in Vietnam. The law emphasizes the principles of protecting consumers interests, the state’s policy on protection of consumers rights, and the responsibilities of consumers. It also outlines the responsibilities of organizations or individuals trading goods and/or services to consumers, including providing accurate information, implementing form-based contracts and general trading conditions, and ensuring warranty and recall of defective goods. The law also addresses the responsibilities of social institutions in protecting the interests of consumers and provides mechanisms for dispute resolution between consumers and organizations or individuals trading goods and/or services through negotiation, mediation, arbitration, or court. State management responsibilities for the protection of consumers interests are assigned to the Ministry of Industry and Trade and People’s Committees at all levels.
Whom does it apply to?
Consumers; organizations or individuals trading goods, services; agencies, organizations or individuals involved in activities to protect the interests of consumers in the territory of Vietnam
What does it govern?
Rights and obligations of consumers, liability of organizations or individuals trading goods and/or services to consumers, liability of social organizations in protecting the interests of consumers, resolving disputes between consumers and organizations or individuals trading goods and/or services, liability of the State on the protection of consumers interests
What are exemptions?
No exemptions are mentioned.
What are the Penalties?
Administrative sanctions, examination for penal liability, compensation for damages, discipline, prosecution for criminal liability
Jurisdiction
Vietnam