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Can I use third-party customer service tools that collect personal information in Wyoming? What are the requirements?

Using Third-Party Customer Service Tools that Collect Personal Information in Wyoming

If you are planning to use third-party customer service tools that collect personal information in Wyoming, there are several regulations that you need to consider.

Firstly, Wyoming Administrative Rules (WYAR) § 11 limits the disclosure of nonpublic personal financial information to non-affiliated third parties, requiring companies to provide an initial notice and opt-out notice to consumers before disclosing any nonpublic personal financial information to a non-affiliated third party [2.1]. This means that if the third-party customer service tool collects nonpublic personal financial information, you need to provide an initial notice and opt-out notice to consumers before disclosing the information to the third party.

Secondly, WYAR § 13 prohibits a licensee from disclosing, other than to a consumer reporting agency, a policy number or similar form of access number or access code for a consumer’s policy or transaction account to any nonaffiliated third party for use in telemarketing, direct mail marketing or other marketing through electronic mail to the consumer [3.2]. This means that if the third-party customer service tool collects policy numbers or similar access codes for marketing purposes, you cannot disclose them to nonaffiliated third parties.

Thirdly, WYST 40-12-402 prohibits sending unpermitted or misleading electronic mail, including commercial electronic mail messages that contain false or misleading information in the subject line [5.1]. This means that if the third-party customer service tool sends commercial electronic mail messages, you need to ensure that they do not contain false or misleading information in the subject line.

It is important to note that these regulations may not be exhaustive and there may be other regulations that apply to your specific situation. Therefore, it is recommended that you consult with a legal professional to determine the specific requirements for using third-party customer service tools that collect personal information in Wyoming.

[2.1]: WYAR § 9 [3.2]: WYAR § 13 [5.1]: WYST 40-12-402

Source(s):
Jurisdiction

Wyoming