Ask Reggi Your Question Now
Can I use third-party customer service tools that collect personal information in Wisconsin? What are the requirements?
Requirements for Third-Party Customer Service Tools in Wisconsin
If you plan to use third-party customer service tools that collect personal information in Wisconsin, you must comply with the state’s customer service and disclosure requirements [1.1][2.1]. These requirements apply to associations that provide remote service units, which include third-party customer service tools.
Periodic Statements
An association must provide each customer with a periodic statement of each account accessible through a remote service unit. The statement must be provided on a monthly basis for each month in which a transaction occurs, or once every 3 months, whichever is more frequent. The statement must identify the date, location, and nature of each transaction [1.1][2.1].
Transaction Documentation
Every transfer of funds made through a remote service unit by a customer of an association must be evidenced by a written document made available to the customer at the time of the transaction. The document must indicate with reasonable specificity the identity of any third party to whom funds are electronically transferred, the identity of the customer’s account, the amount of funds transferred, the type of transaction, and the date of the transaction [1.1][2.1].
Written Disclosure of Services and Charges
Each customer of an association whose account with the association is accessible through a remote service unit must be provided with a written statement of the terms and conditions governing the account. Such a statement must be provided at the time that the customer is issued a card or other means affording access through the remote service unit, and whenever the terms and conditions governing the account are amended. The statement must set out applicable limitations on the customer’s liability for unauthorized use of the means providing access through the remote service unit, the customer’s right to a periodic statement of transactions affecting the account, an initial disclosure of the specific transactions which, subject to the capabilities of individual terminals, may be performed through the remote service unit, any charges to the customer for account maintenance or for the use of the remote service unit, and any limitation imposed on the number of remote service unit transactions permitted within any given period of time [1.1][2.1].
Exception for Small-Value Transfers
An association is not subject to the requirement to make available a written document if the amount of the transfer is $15 or less [1.1][2.1].
Based on the above requirements, if the third-party customer service tool you plan to use complies with these requirements, you can use it to collect personal information in Wisconsin. However, if the tool does not comply with these requirements, you cannot use it to collect personal information in Wisconsin.
Source(s):
- [1.1] Customer service and disclosure requirements.
- [2.1] Customer service and disclosure requirements.
Jurisdiction
Wisconsin