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Can I use third-party customer service tools that collect personal information in Texas? What are the requirements?

Third-Party Customer Service Tools that Collect Personal Information in Texas

Based on the provided context documents, there are several regulations that govern the collection and disclosure of personal information in Texas.

If you are a covered entity providing nonpublic personal financial information to a nonaffiliated third party to perform services for the covered entity or functions on the covered entity’s behalf, you must provide the initial notice in accordance with §22.8 of this title and enter into a contractual agreement with the third party that prohibits the third party from disclosing or using the information other than to carry out the purposes for which the covered entity disclosed the information [3.2].

If you are a billing agent, billing telecommunications utility, or service provider, you must obtain clear and explicit consent, verified pursuant to subsection (f) of this section, from the customer to obtain the product or service being offered and to have the associated charges appear on the customer’s telephone bill. A record of the customer’s verified consent shall be maintained by the service provider offering the product or service for at least 24 months immediately after the verified consent was obtained [4.1].

Regarding third-party customer service tools that collect personal information, there are no specific regulations mentioned in the provided context documents. However, if personal information is being collected, it must be done in accordance with applicable state and federal laws and regulations, including the Texas Privacy Act and the federal Privacy Act. Additionally, the company collecting the personal information should have a privacy policy that outlines how the information will be used and protected.

If you are using third-party customer service tools that collect personal information, you should ensure that the tools comply with applicable state and federal laws and regulations, obtain clear and explicit consent from the customer, and maintain a record of the customer’s verified consent. The company collecting the personal information should also have a privacy policy that outlines how the information will be used and protected.

In summary, if you are collecting personal information as a covered entity or billing agent, you must obtain clear and explicit consent from the customer and maintain a record of the customer’s verified consent. If you are using third-party customer service tools that collect personal information, you should ensure that the tools comply with applicable state and federal laws and regulations, obtain clear and explicit consent from the customer, and maintain a record of the customer’s verified consent. There are no specific regulations mentioned regarding third-party customer service tools that collect personal information, but applicable state and federal laws and regulations must be followed.

Source(s):
Jurisdiction

Texas