Can I use third-party customer service tools that collect personal information in Tennessee? What are the requirements?

Here is the response to your query:

Use of Third-Party Customer Service Tools in Tennessee

According to TNCO 55-12-209(e), automobile liability insurers are permitted to use the services of a third-party vendor to comply with the requirements of this chapter. However, any personal information collected by the third-party vendor must be kept confidential and used solely for the purpose of complying with the requirements of TNCO 55-12-209.

There are no specific requirements mentioned in the context documents for using third-party customer service tools that collect personal information in Tennessee. However, it is recommended that companies using such tools comply with relevant data privacy laws and regulations.

Additionally, TNCO 47-18-2204 prohibits the disclosure of personally identifiable information concerning any consumer by a seller or service provider, unless it is disclosed to a grand jury pursuant to a grand jury subpoena, pursuant to a court order, in a civil proceeding upon a showing of compelling need for the information that cannot be accommodated by any other means, or in a criminal proceeding upon a showing of legitimate need for the information that cannot be accommodated by any other means. The consumer must be given reasonable notice of the court proceeding relevant to the issuance of the court order, and the court must impose appropriate safeguards against unauthorized disclosure.

Therefore, you can use third-party customer service tools that collect personal information in Tennessee as long as the personal information is kept confidential and used solely for the purpose of complying with the requirements of TNCO 55-12-209, and the disclosure of personally identifiable information is done in compliance with TNCO 47-18-2204.

If you have any further questions, please let me know.

Jurisdiction

Tennessee

• Privacy