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Can I use third-party customer service tools that collect personal information in Nevada? What are the requirements?

Based on the documents provided, if you are using third-party customer service tools that collect personal information in Nevada, you must comply with the state’s data privacy laws. Specifically, you must ensure that any personal information collected is protected and not sold without the consumer’s consent.

Under NVRS 603A.345, operators must establish a designated request address through which a consumer may submit a verified request directing the operator not to make any sale of any covered information the operator has collected or will collect about the consumer. An operator that has received a verified request submitted by a consumer pursuant to subsection 2 shall not make any sale of any covered information the operator has collected or will collect about that consumer.

Additionally, under NVRS 603A.220, any data collector that owns or licenses computerized data which includes personal information shall disclose any breach of the security of the system data following discovery or notification of the breach to any resident of this State whose unencrypted personal information was, or is reasonably believed to have been, acquired by an unauthorized person.

Therefore, if you are using third-party customer service tools that collect personal information in Nevada, you must ensure that you have a designated request address for consumers to submit verified requests not to sell their personal information, and you must disclose any breach of security of the system data to affected residents.

Please note that this is not an exhaustive list of requirements, and you should consult with a legal professional to ensure that you are fully compliant with Nevada’s data privacy laws.

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Source(s):
Jurisdiction

Nevada