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Can I use third-party customer service tools that collect personal information in Minnesota? What are the requirements?

Based on the provided context documents, there are no specific requirements for third-party customer service tools that collect personal information in Minnesota. However, there are general data privacy laws that apply to the collection, use, and disclosure of personal information in Minnesota.

DATA PRIVACY LAWS IN MINNESOTA

Minnesota Statutes, Chapter 13 governs data privacy laws in Minnesota. The law applies to all state agencies, political subdivisions, and other entities that collect, create, receive, maintain, or disseminate government data.

Under Minnesota law, personal information is defined as “information that identifies an individual, including an individual’s name, social security number, driver’s license number, account number, credit or debit card number, passport number, and any other information that is linked or linkable to an individual.”

REQUIREMENTS FOR COLLECTING PERSONAL INFORMATION

If a third-party customer service tool collects personal information in Minnesota, it must comply with the following requirements:

  1. Notice: The tool must provide notice to individuals about the collection, use, and disclosure of their personal information. The notice must include the purpose of the collection, the categories of personal information collected, and the categories of third parties with whom the information may be shared.
  2. Consent: The tool must obtain consent from individuals before collecting, using, or disclosing their personal information. The consent must be informed, specific, and freely given.
  3. Security: The tool must implement reasonable security measures to protect the personal information from unauthorized access, use, or disclosure.
  4. Access and Correction: The tool must provide individuals with access to their personal information and allow them to correct any inaccuracies.
  5. Data Breach Notification: If the tool experiences a data breach that affects personal information, it must notify affected individuals and the appropriate authorities.

APPLICATION FOR LICENSE

If the third-party customer service tool is a data service organization, it must apply for a license from the commissioner and meet the requirements of Minnesota Statutes, section 79.62 and part 2705.1000. The application must include a plan of operation, a plan for data collection and analysis, and other activities of the data service organization. The commissioner shall issue a license if the applicant meets the requirements and demonstrates staff competence and technical qualifications necessary to provide the services proposed.

CONCLUSION

In summary, there are no specific requirements for third-party customer service tools that collect personal information in Minnesota. However, they must comply with the general data privacy laws in Minnesota, which require notice, consent, security, access and correction, and data breach notification. If the third-party customer service tool is a data service organization, it must also apply for a license from the commissioner and meet the requirements of Minnesota Statutes, section 79.62 and part 2705.1000. It is recommended that businesses consult with legal counsel to ensure compliance with these laws.

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Source(s):
Jurisdiction

Minnesota