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Can I use third-party customer service tools that collect personal information in Louisiana? What are the requirements?

Using Third-Party Customer Service Tools that Collect Personal Information in Louisiana

Louisiana has specific regulations that govern the use and disclosure of personal information. If you plan to use third-party customer service tools that collect personal information, it is recommended to review the specific requirements outlined in the relevant context documents to ensure compliance.

Based on the provided context documents, the following requirements apply:

  • If the personal information collected by the third-party customer service tools falls under the definition of nonpublic personal financial information, the licensee must comply with the requirements outlined in [3.3]. This includes providing the consumer with an initial notice and opt-out notice, giving the consumer a reasonable opportunity to opt-out, and the consumer does not opt-out.
  • If the personal information collected by the third-party customer service tools includes customer information such as the customer’s name, address, telephone number, or any other information which may identify or may tend to facilitate the identification of any videotape rented or purchased by a specific customer, the disclosure of such information is prohibited without the express written consent of the customer, except as may be required by law in a legal proceeding [2.1].
  • All requests seeking disclosure of personal information shall be in writing, except electronic requests submitted to the department pursuant to a contract authorized by Subchapter B. The requester shall provide such information as may be required by the department to establish the requester’s identity and the requester’s status as a person who may receive the requested personal information [1.3].
  • No authorized recipient shall represent the records or personal information which the authorized recipient may use, resell, or redisclose as official records of the department. The authorized recipient may represent that the records or personal information have been obtained from the department and that the records or personal information accurately reflects what was contained in the department’s records on the date the records or information were obtained [1.4].

In summary, if you plan to use third-party customer service tools that collect personal information in Louisiana, it is recommended to review the specific requirements outlined in the relevant context documents to ensure compliance.

Source(s):
Jurisdiction

Louisiana