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Can I use third-party customer service tools that collect personal information in Illinois? What are the requirements?

Based on the relevant documents, here is the answer to your query:

Using Third-Party Customer Service Tools in Illinois

Illinois has specific regulations regarding the collection and transfer of customer information. If you plan to use third-party customer service tools that collect personal information in Illinois, you must comply with the following requirements:

  1. Limits on Disclosure of Nonpublic Personal Financial Information to Nonaffiliated Third Parties [2.2]: If the personal information collected by the third-party customer service tool falls under the category of nonpublic personal financial information, you must comply with the limits on disclosure of such information to nonaffiliated third parties.
  2. Limits on Redisclosure and Reuse of Nonpublic Personal Financial Information [2.3]: If the third-party customer service tool collects nonpublic personal financial information, you must ensure that the tool does not redisclose or reuse such information without your consent.
  3. Exception to Opt Out Requirements for Disclosure of Nonpublic Personal Financial Information for Service Providers and Joint Marketing [2.1]: If the third-party customer service tool is a service provider or is engaged in joint marketing with you, you may be exempt from the opt-out requirements for disclosing nonpublic personal financial information.
  4. Exceptions to Notice and Opt Out Requirements for Disclosure of Nonpublic Personal Financial Information for Processing and Servicing Transactions [2.4]: If the third-party customer service tool is used for processing and servicing transactions, you may be exempt from the notice and opt-out requirements for disclosing nonpublic personal financial information.

Conclusion

In summary, you can use third-party customer service tools that collect personal information in Illinois, but you must comply with the state’s regulations regarding the collection and transfer of customer information. If the personal information collected falls under the category of nonpublic personal financial information, you must comply with the limits on disclosure and redisclosure of such information. However, there are exceptions to these requirements for service providers, joint marketing, and processing and servicing transactions.

Source(s):
Jurisdiction

Illinois