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Can I use third-party customer service tools that collect personal information in Georgia? What are the requirements?
Using Third-Party Customer Service Tools that Collect Personal Information in Georgia
Georgia law requires businesses to provide notice to Georgia residents in the event of a data breach that results in access or likely access to unencrypted personal information [1.1][2.1][4.1]. Additionally, businesses are required to fairly and indiscriminately administer a reasonable policy reflected by written regulations, in accord with the rules, which will permit an applicant for service to establish, or an existing customer to reestablish, credit with the utility for the use of its service [3.3].
If a third-party customer service tool is collecting personal information, it is recommended that the business using the tool ensures that the personal information is encrypted to avoid unauthorized access. Additionally, the business should have a policy in place for handling personal information and should provide notice to Georgia residents in the event of a data breach [1.1][2.1][4.1].
There are no specific requirements mentioned for third-party customer service tools that collect personal information in Georgia. However, it is recommended that businesses consult with legal counsel to ensure compliance with all applicable laws and regulations [1.1][2.1][4.1].
Conclusion
Based on the provided context documents, businesses can use third-party customer service tools that collect personal information in Georgia. However, businesses should ensure that the personal information is encrypted, have a policy in place for handling personal information, and provide notice to Georgia residents in the event of a data breach. It is recommended that businesses consult with legal counsel to ensure compliance with all applicable laws and regulations.
Source(s):
- [1.1] Notice of Unauthorized Access to Personal Information
- [2.1] Notice of Unauthorized Access to Personal Information
- [3.3] Customer Deposits for Communication Services
- [4.1] Action in event of telephone record security breach; notification to Georgia residents; law enforcement exception; violations shall be unfair or deceptive practice in consumer transactions.
Jurisdiction
Georgia, Georgia