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Can I use third-party customer service tools that collect personal information in Delaware? What are the requirements?

Using Third-Party Customer Service Tools that Collect Personal Information in Delaware

If you collect personal information through third-party customer service tools, you must make your privacy policy conspicuously available on your website, online or cloud computing service, online application, or mobile application. Your privacy policy shall identify the categories of personally identifiable information that you collect through the internet website, online or cloud computing service, online application, or mobile application about users of your commercial internet website, online or cloud computing service, online application, or mobile application and the categories of third-party persons with whom you may share that personally identifiable information. Your privacy policy shall also describe the process by which you notify users of your commercial internet website, online or cloud computing service, online application, or mobile application of material changes to your privacy policy for that internet website, online or cloud computing service, online application, or mobile application. Your privacy policy shall also disclose how you respond to web browser “do not track” signals or other mechanisms that provide users the ability to exercise choice regarding the collection of personally identifiable information about a user’s online activities over time and across third-party internet websites, online or cloud computing services, online applications, or mobile applications, if you engage in that collection. Your privacy policy shall also disclose whether other parties may collect personally identifiable information about a user’s online activities over time and across different internet websites, online or cloud computing services, online applications, or mobile applications when a user uses your internet website, online or cloud computing service, online application, or mobile application [2.1][2.2].

Therefore, if you use third-party customer service tools that collect personal information in Delaware, you must comply with the above requirements.

Source(s):
Jurisdiction

Delaware