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Can I use third-party customer service tools that collect personal information in Arkansas? What are the requirements?

Using Third-Party Customer Service Tools that Collect Personal Information in Arkansas

Yes, you may use third-party customer service tools that collect personal information in Arkansas. However, you must comply with the applicable laws and regulations.

Security Requirements

According to [ARAR 004.03.1-2.01][1.1], if you are using third-party customer service tools that collect personal information in Arkansas, you must implement and maintain reasonable security procedures and practices appropriate to the nature of the information to protect the personal information from unauthorized access, destruction, use, modification, or disclosure.

Disclosure of Nonpublic Personal Financial Information

Additionally, you may not disclose any nonpublic personal financial information about a consumer to a nonaffiliated third party unless you have provided the consumer an initial notice, an opt-out notice, and a reasonable opportunity to opt-out of the disclosure [ARAR 054.00.74-16][3.2]. However, there are exceptions to this requirement, such as when the consumer consents to the disclosure or when the disclosure is necessary to effect, administer, or enforce a transaction that the consumer requests or authorizes [ARAR 054.00.74-15][3.4].

Specific Requirements

Unfortunately, the documents do not provide specific requirements for third-party customer service tools that collect personal information. Therefore, it is recommended that you consult with a legal professional to ensure compliance with all applicable laws and regulations.

Source(s):
Jurisdiction

Arkansas