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Can I use third-party chat tools that collect personal information in California in Massachusetts? What are the requirements?
Using Third-Party Chat Tools that Collect Personal Information in California and Massachusetts
If you are using third-party chat tools that collect personal information in California and Massachusetts, you must comply with the restrictions on the collection and use of personal information set forth in 11 CACR Section 7002.
According to Section 7002, a business’s collection, use, retention, and/or sharing of a consumer’s personal information shall be reasonably necessary and proportionate to achieve the purpose(s) for which the personal information was collected or processed. The purpose(s) for which the personal information was collected or processed shall be consistent with the reasonable expectations of the consumer(s) whose personal information is collected or processed.
Therefore, before using third-party chat tools that collect personal information, you must ensure that the collection, use, retention, and/or sharing of the personal information is reasonably necessary and proportionate to achieve the purpose(s) for which the personal information was collected or processed. Additionally, the purpose(s) for which the personal information was collected or processed must be consistent with the reasonable expectations of the consumer(s) whose personal information is collected or processed.
If you are unsure whether your use of third-party chat tools that collect personal information complies with the restrictions set forth in 11 CACR Section 7002, you should consult with a legal professional.
[2.1]Source(s):
Jurisdiction
Massachusetts, California