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Can I use third-party chat tools that collect personal information in California in Maine? What are the requirements?
Based on the additional context provided in [2.1], it appears that businesses collecting personal information in California and Maine must comply with certain requirements.
Restrictions on the Collection and Use of Personal Information [2.1]
According to Section 7002 of CACR, a business’s collection, use, retention, and/or sharing of a consumer’s personal information shall be reasonably necessary and proportionate to achieve the purpose(s) for which the personal information was collected or processed. The purpose(s) for which the personal information was collected or processed shall be consistent with the reasonable expectations of the consumer(s) whose personal information is collected or processed. The business shall obtain the consumer’s consent before collecting or processing personal information for any purpose that does not meet the requirements set forth in subsection (a).
Therefore, if a business is using third-party chat tools that collect personal information in California and Maine, it must comply with the requirements set forth in Section 7002 of CACR. The business must ensure that the collection, use, retention, and/or sharing of the consumer’s personal information is reasonably necessary and proportionate to achieve the purpose(s) for which the personal information was collected or processed. The purpose(s) for which the personal information was collected or processed must be consistent with the reasonable expectations of the consumer(s) whose personal information is collected or processed. The business must obtain the consumer’s consent before collecting or processing personal information for any purpose that does not meet the requirements set forth in subsection (a).
It is important to note that the use and disclosure of personal information is heavily regulated in both California and Maine, as stated in the existing response. Therefore, businesses using third-party chat tools that collect personal information in California and Maine should take reasonable measures to protect customer personal information from unauthorized use, disclosure, or access, as required by the relevant laws and regulations in both states.
In summary, businesses using third-party chat tools that collect personal information in California and Maine must comply with the requirements set forth in Section 7002 of CACR. The purpose(s) for which the personal information was collected or processed must be consistent with the reasonable expectations of the consumer(s) whose personal information is collected or processed, and the business must obtain the consumer’s consent before collecting or processing personal information for any purpose that does not meet the requirements set forth in subsection (a).
Source(s):
Jurisdiction
Maine, California