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Can I use third-party chat tools that collect personal information in California in Connecticut? What are the requirements?

Yes, you can use third-party chat tools that collect personal information in California and Connecticut, but you must comply with the relevant laws in both states.

Requirements in California

In California, the collection, use, retention, and/or sharing of a consumer’s personal information by a business must be reasonably necessary and proportionate to achieve the purpose(s) for which the personal information was collected or processed, and the purpose(s) must be consistent with the reasonable expectations of the consumer(s) whose personal information is collected or processed [3.1]. Additionally, businesses must provide a Notice at Collection to consumers that includes a list of the categories of personal information to be collected and the purpose(s) for which the categories of personal information are collected and used [3.3].

Requirements in Connecticut

In Connecticut, personal data is defined as any information which because of name, identifying number, mark or description can be readily associated with a particular person [1.1]. When an individual is asked to supply personal data to a state agency, the agency must disclose to that individual, upon request, the legal authority under which the agency is empowered to collect and maintain the personal data, the individual’s rights pertaining to such records under the Personal Data Act and the agency’s regulations, the known consequences arising from supplying or refusing to supply the requested personal data, and the proposed use to be made of the requested personal data [2.3].

Additional Information

  • The definitions of “Category of Personal Data” and “Other data” in Connecticut [2.1].
  • The requirements for businesses collecting large amounts of personal information in California [3.2].

Therefore, if you are using third-party chat tools that collect personal information in California and Connecticut, you must ensure that the collection, use, retention, and/or sharing of the personal information is reasonably necessary and proportionate to achieve the purpose(s) for which the personal information was collected or processed, and that the purpose(s) are consistent with the reasonable expectations of the consumer(s) whose personal information is collected or processed. Additionally, you must provide a Notice at Collection to consumers that includes a list of the categories of personal information to be collected and the purpose(s) for which the categories of personal information are collected and used. Finally, if you are a state agency in Connecticut, you must disclose certain information to individuals upon request when collecting personal data.

Source(s):
Jurisdiction

Connecticut, California