Can I skip verifying consumer requests in New Mexico? What are the requirements?

Based on the information provided in the context documents, it is not clear what type of consumer requests you are referring to. However, it is important to note that in New Mexico, carriers are required to fully and promptly investigate and respond to all complaints made directly to the carrier by customers [17.11.16.22 NMAC]. If a carrier’s customer representatives cannot resolve a complaint to a customer’s satisfaction, the carrier shall provide the complainant with the name, address and current local or toll-free telephone number of the consumer relations division of the commission [17.11.16.22 NMAC].

Additionally, if you are a notarial officer looking to perform remote online notarizations (RON), you must submit an application to perform RONs on a form prescribed by the secretary of state and receive approval from the secretary of state before the notarial officer may remotely notarize a record [12.9.4.8 NMAC]. The notarial officer must provide the name of all remote online notarization systems approved for use by the secretary of state the notarial officer intends to use, a copy of any necessary instructions or techniques supplied by a remote online notarization system provider that allow the notarial officer’s signature and official stamp to be read and authenticated, an explanation of the methods and technology by which the notarial officer will maintain and store the required journal, if applicable, and audio video recording, proof of having successfully completed an approved training course and passing the required examination, and a non-refundable application fee of $75 [12.9.4.8 NMAC].

Without more specific information about the consumer requests you are referring to, it is not possible to determine whether or not you can skip verifying them. If you have further questions or concerns, it may be helpful to consult with a legal professional.

Jurisdiction

New Mexico

• Privacy