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Can I skip verifying consumer requests in Delaware? What are the requirements?

Verifying Consumer Requests in Delaware

In Delaware, businesses are required to verify consumer requests made under the CCPA (California Consumer Privacy Act) and the GDPR (General Data Protection Regulation). Failure to comply with these regulations can result in legal action against the business [2.1].

There are record-keeping requirements that businesses must follow in Delaware. Any seller or telemarketing business must preserve its individual records for a period of 24 months from the date the records are produced. Records to be preserved shall include, but not be limited to, all substantially different advertising, brochures, telemarketing scripts, and promotional materials. The name and last known address of each customer, the merchandise purchased, the date such merchandise was ordered and shipped or provided, the amount of merchandise ordered and shipped or provided, and the amount paid by the customer must also be recorded [4.1].

Furthermore, the Director of Consumer Protection has the authority to promulgate rules and regulations as deemed necessary or appropriate to implement or clarify the statutes that the Division of Consumer Protection is charged to enforce or otherwise to carry out the purposes of those statutes. The rules and regulations of the Division of Consumer Protection shall be entitled to substantial deference in connection with any judicial review or case determination [2.2].

Therefore, it is highly recommended that businesses verify consumer requests in Delaware and comply with the record-keeping requirements.

Source(s):
Jurisdiction

Delaware