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Can I skip verifying consumer requests in Arizona? What are the requirements?

Verifying consumer requests is mandatory in Arizona. According to AZAC Title 14, Chapter 2, Article 19, Section 5, R14-2-1905, a Telecommunications Company shall not submit a change order unless it confirms the order by one of the following methods:

  1. The Telecommunications Company obtains the Subscriber’s written authorization, including internet-enabled authorization with an electronic signature, in a form that meets the requirements of this Section.
  2. The Telecommunications Company obtains the Subscriber’s electronic or voice-recorded authorization for the change that meets the requirements of this Section.
  3. An independent third party, qualified under the criteria set forth in subsection (F), obtains and records the Subscriber’s verbal authorization for the change that confirms and includes appropriate verification data pursuant to the requirements of this Section.

Therefore, a Telecommunications Company must confirm any change order with the Subscriber’s authorization, either written, electronic, voice-recorded, or through an independent third party. Skipping this verification process is not allowed in Arizona.

Additional information on authorization requirements can be found in AZAC Title 14, Chapter 2, Article 20, Section 5 [1.2]. This section outlines the information that a Telecommunications Company must obtain from a Subscriber requesting a product or service, including explicit acknowledgement of charges and verification of authorization. The authorization required by R14-2-2005(A) and the communications required by R14-2-2005(B) must be given in all languages used at any point in the sales transaction.

Compliance and enforcement of these regulations are outlined in AZAC Title 14, Chapter 2, Article 20, Section 9 [1.4]. If the Commission finds that a Telecommunications Company is in violation of these regulations, the company may be subject to penalties as authorized by law, including revocation of its Certificate of Convenience and Necessity.

If a Subscriber has an issue with an Unauthorized Charge, they may file an informal complaint within 90 days of receiving notice of the charge, or thereafter upon a showing of good cause, as outlined in AZAC Title 14, Chapter 2, Article 19, Section 10 [3.2]. The complaint must be submitted to the Commission Staff in writing, telephonically, or via electronic transmission and include specific information about the charge and the relief sought. Commission Staff will assist in resolving the complaint and may require documentation of the Subscriber’s authorization.

In summary, verifying consumer requests is mandatory in Arizona for Telecommunications Companies. Skipping this verification process is not allowed and may result in penalties. Additional information on authorization requirements can be found in AZAC Title 14, Chapter 2, Article 20, Section 5 [1.2]. If a Subscriber has an issue with an Unauthorized Charge, they may file an informal complaint within 90 days of receiving notice of the charge, or thereafter upon a showing of good cause, as outlined in AZAC Title 14, Chapter 2, Article 19, Section 10 [3.2].

Source(s):
Jurisdiction

Arizona