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Can I ignore my obligations as a service provider with access to personal information in Michigan? What are the requirements?

Based on the documents provided, as a service provider with access to personal information in Michigan, you cannot ignore your obligations. You are required to observe confidentiality obligations specified in sections 748 and 750 of the act [1.1]. Additionally, you must comply with the laws of Michigan regarding contract formalities and enforceability when offering and performing operator service pursuant to a contractual arrangement with a customer [2.6].

If you are an operator service provider, you must register with the commission and provide required information and documentation, including a complete schedule of your current rates and charges to end-users, and verification that your current and future rates and charges will not be more than 300% of the state average rate for any operator or toll service that is supplied by providers of regulated toll service [2.1]. You must also renew your registration annually by filing a renewal registration form and paying a renewal fee of $100.00 [2.2].

Moreover, you are prohibited from obtaining confidential telephone records of any resident of Michigan without the authorization of the customer to whom the record pertains or by fraudulent, deceptive, or false means [3.1]. You must also comply with mandatory contractual provisions, including requiring the customer to display a sticker, card, or other form of information furnished by the operator service provider, or prepared by the customer and containing the same information, on or near each of the customer’s telephones that access the operator service [2.5].

Before the connection of each call, you must announce the operator service provider’s name, quote the rate and any other fees or surcharges applicable to the call charged by the operator service provider at the caller’s request and without charge, allow a caller to choose the provider of his or her choice, and allow callers to the operator service provider to reach emergency services without charge [2.4].

In summary, you cannot ignore your obligations as a service provider with access to personal information in Michigan. You must comply with confidentiality obligations, registration and renewal requirements, mandatory contractual provisions, and other obligations specified in the documents provided.

Source(s):
Jurisdiction

Michigan