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Can I ignore consumer requests for information or deletion in Wisconsin? What are the requirements?

Consumer Requests for Information or Deletion in Wisconsin

Under Wisconsin law, businesses cannot ignore consumer requests for information or deletion of their personal information. Businesses must comply with these requests within a reasonable time and in a reasonable manner [3.1].

Consumer Requests for Information

If a consumer requests information about their personal information held by a business, the business must provide the requested information within a reasonable time and in a reasonable manner [3.1]. However, this requirement only applies to requests made by consumers, not by individuals or organizations that are not consumers [3.1].

Consumer Requests for Deletion

If a consumer requests deletion of their personal information held by a business, the business must comply with the request within a reasonable time and in a reasonable manner [3.1]. However, there are certain exceptions to this requirement, such as if the personal information is necessary for the business to complete a transaction or provide a service requested by the consumer [3.1].

Prohibited Practices

Businesses attempting to collect an alleged debt arising from a consumer credit transaction or other consumer transaction, including a transaction primarily for an agricultural purpose, where there is an agreement to defer payment, must not engage in certain prohibited practices [2.1]. These practices include using or threatening force or violence to cause physical harm to the customer or the customer’s dependents or property, threatening criminal prosecution, disclosing or threatening to disclose information adversely affecting the customer’s reputation for credit worthiness with knowledge or reason to know that the information is false, and engaging in other conduct which can reasonably be expected to threaten or harass the customer or a person related to the customer [2.1].

Penalties for Non-Compliance

Businesses that fail to comply with consumer requests for information or deletion may be subject to penalties under Wisconsin law [4.1][5.1]. However, the specific penalties depend on the nature of the violation and other factors [4.1][5.1].

Conclusion

Businesses in Wisconsin cannot ignore consumer requests for information or deletion of personal information. They must comply with these requests within a reasonable time and in a reasonable manner, subject to certain exceptions. Businesses attempting to collect an alleged debt from a consumer must not engage in certain prohibited practices. Failure to comply with consumer requests or engaging in prohibited practices may result in penalties under Wisconsin law.

Source(s):
Jurisdiction

Wisconsin