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Can I ignore consumer requests for information or deletion in West Virginia? What are the requirements?

Requirements for Consumer Requests for Information or Deletion in West Virginia

In West Virginia, businesses are required to comply with consumer requests for information or deletion under certain circumstances. The West Virginia Consumer Credit and Protection Act (WVCCPA) provides consumers with the right to request information about the personal data that businesses collect about them and the right to request that businesses delete their personal data [1].

Right to Request Information

Under the WVCCPA, consumers have the right to request that businesses disclose the categories of personal data that they collect, the sources of that data, and the purposes for which they use that data [1]. Businesses must provide this information to consumers within 45 days of receiving a verifiable request [4].

Right to Request Deletion

Consumers also have the right to request that businesses delete their personal data [4]. Businesses must comply with these requests unless they have a legal obligation to retain the data [2]. Businesses must also direct their service providers to delete the consumer’s personal data [2].

Exceptions

There are certain exceptions to these requirements. For example, businesses are not required to comply with requests for information or deletion if the request is not verifiable or if the business cannot verify the identity of the consumer making the request [4]. Additionally, businesses are not required to comply with requests for deletion if they need to retain the data to complete a transaction or provide a service requested by the consumer [2].

Conclusion

In summary, businesses in West Virginia must comply with consumer requests for information or deletion under certain circumstances. Consumers have the right to request information about the personal data that businesses collect about them and the right to request that businesses delete their personal data. However, there are exceptions to these requirements. Businesses are not required to comply with requests that are not verifiable or if they cannot verify the identity of the consumer making the request. Additionally, businesses are not required to comply with requests for deletion if they need to retain the data to complete a transaction or provide a service requested by the consumer.

Source(s):
Jurisdiction

West Virginia