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Can I ignore consumer requests for information or deletion in Michigan? What are the requirements?

Consumer Requests for Information or Deletion in Michigan

Under Michigan law, consumers have the right to request information or deletion of their personal information from businesses [2.1]. As a business, you cannot ignore these requests.

Requirements for Responding to Consumer Requests

When a consumer makes a request for information or deletion, you must respond within a reasonable time and without charge to the consumer [2.1]. You may require the consumer to provide certain information to verify their identity before responding to the request [2.1].

If you deny a consumer’s request, you must provide a written explanation of the reasons for the denial and inform the consumer of their right to appeal the decision [2.1].

Publication of Information

The Consumer Protection Division in Michigan publishes information related to consumer protection on a subscription basis [3.1]. This includes rules promulgated pursuant to the act, copies of final judgments rendered under the act, assurances of discontinuance, declaratory rulings rendered by the attorney general, and forms prescribed by the attorney general [3.1].

To subscribe to this information, a person must forward a written request to the Consumer Protection Division and pay the appropriate fee [3.1].

Conclusion

In summary, businesses in Michigan cannot ignore consumer requests for information or deletion. You must respond to these requests within a reasonable time and without charge to the consumer. If you deny a request, you must provide a written explanation of the reasons for the denial and inform the consumer of their right to appeal the decision. The Consumer Protection Division in Michigan publishes information related to consumer protection on a subscription basis.

Source(s):
Jurisdiction

Michigan