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Can I ignore consumer requests for information or deletion in Iowa? What are the requirements?

Consumer Requests for Information or Deletion in Iowa

Under Iowa law, businesses must comply with requests for access to personal information and requests for deletion of such information. Failure to comply with the requirements of Iowa law regarding consumer requests for information or deletion may result in penalties and legal action against the business [1.1].

Requirements for Requests for Access to Records

Requests for access to records may be made in writing, in person, by telephone, by e-mail, or by facsimile (fax). Requests shall identify by name and description the particular records sought in order to facilitate the location of the record. Requests by mail, telephone, e-mail, or facsimile (fax) shall also include the name, address, e-mail, and telephone or fax number of the person requesting the information. A person shall not be required to give a reason for the request [1.1].

Requirements for Requests for Treatment of a Record as a Confidential Record and its Withholding from Examination

A person who would be aggrieved or adversely affected by disclosure of a record and who asserts that Iowa Code section 22.7, another applicable provision of law, or a court order, authorizes the custodian to treat the record as a confidential record, may request the custodian to treat that record as a confidential record and to withhold it from public inspection. A request that a record be treated as a confidential record and be withheld from public inspection shall be in writing and shall be filed with the custodian. The request must set forth the legal and factual basis justifying such confidential record treatment for that record, and the name, address, and telephone number of the person authorized to respond to any inquiry or action of the custodian concerning the request [3.1].

Penalties for Non-Compliance

Failure to comply with the requirements of Iowa law regarding consumer requests for information or deletion may result in penalties and legal action against the business [1.1].

Conclusion

In Iowa, businesses must comply with requests for access to personal information and requests for deletion of such information. Requests for access to records may be made in writing, in person, by telephone, by e-mail, or by facsimile (fax). Requests for treatment of a record as a confidential record and its withholding from examination shall be in writing and shall be filed with the custodian. Failure to comply with the requirements of Iowa law may result in penalties and legal action against the business. Therefore, businesses cannot ignore consumer requests for information or deletion in Iowa [1.1].

Source(s):
Jurisdiction

Iowa