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Can I offer a money-back guarantee for my product or service in Vermont? What are the requirements?

Here are the requirements for offering a money-back guarantee for your product or service in Vermont:

Consumer disclosure requirements [3.2]

According to Vermont law, any service contract subject to this subchapter shall be written in clear, understandable language and easily read type and disclose the following:

  • The obligations and duties of the service contract holder
  • The authorization of the original service contract holder to return the contract within 20 days of receipt of the contract if no claim has been made under the contract and obtain a refund of the full purchase price of the contract.

Refunds [2.3]

When terminating service to a consumer using a seller-owned tank, a seller shall refund the consumer within 20 days of the date when the seller disconnects propane service or is notified by the consumer in writing that the seller’s equipment is no longer connected, whichever is earlier. Any refund to the consumer shall be by cash, check, direct deposit, credit to a credit card account, or in the same method or manner of payment that the consumer or a third party on the consumer’s behalf, used to make payments to the seller.

Other Requirements [2.5]

A seller shall comply with all statutes and regulations of the State of Vermont, including, as applicable, 9 V.S.A. § 2454 and CF 113, which relate to the right of a consumer to cancel a telephonic transaction, and which set forth requirements as to giving notice of that right, and CF 109, which prohibits certain representations of special selection.

Therefore, if you offer a money-back guarantee for your product or service in Vermont, you must comply with the consumer disclosure requirements, refund requirements, and other requirements set forth by Vermont law.

Source(s):
Jurisdiction

Vermont