Can I offer a money-back guarantee for my product or service in Texas? What are the requirements?

Here is the response to your query:

Money-back Guarantee Requirements in Texas

Texas law does not have specific provisions regarding money-back guarantees for products or services. However, businesses that offer money-back guarantees must comply with the general consumer protection laws in Texas.

Under the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA), businesses are prohibited from engaging in false, misleading, or deceptive acts or practices in connection with the sale of goods or services ^[1.1]. Additionally, businesses must provide accurate and complete information about their products or services, including any guarantees or warranties offered ^[1.2].

If a business offers a money-back guarantee, it must clearly disclose the terms and conditions of the guarantee to consumers. The terms and conditions should include the circumstances under which a refund will be issued, the time frame for requesting a refund, and any limitations or exclusions that apply ^[1.2].

Conclusion

While Texas law does not have specific requirements for money-back guarantees, businesses must comply with the general consumer protection laws in Texas. Businesses must provide accurate and complete information about their products or services, including any guarantees or warranties offered. If a business offers a money-back guarantee, it must clearly disclose the terms and conditions of the guarantee to consumers.

Source(s):

• [1.1] PROHIBITED REQUIREMENTS FOR PAYMENT.
• [1.2] WARRANTY, PREPARATION, AND DELIVERY REQUIREMENTS.

Jurisdiction

Texas

• General