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Can I offer a money-back guarantee for my product or service in Tennessee? What are the requirements?

Money-back Guarantee Requirements in Tennessee

In Tennessee, if you want to offer a money-back guarantee for your product or service, you are not required to obtain any specific license or registration. However, you must comply with the Tennessee Consumer Protection Act of 1977 [4.1], which prohibits unfair or deceptive acts or practices affecting the conduct of any trade or commerce.

To avoid violating the Tennessee Consumer Protection Act, you must ensure that your money-back guarantee is not misleading or deceptive. For example, you must clearly disclose the terms and conditions of the guarantee, including any limitations or exclusions. Additionally, you must honor the guarantee if a customer meets the stated requirements.

Vehicle Protection Product Warranty Form Requirements

If you are offering a vehicle protection product warranty, you must comply with the Vehicle Protection Product Warranty Form Requirements [2.1]. The warranty form must contain the language and disclosures required by T.C.A. § 56-55-107 [1.4], and may not contain any of the language or statements prohibited by T.C.A. § 56-55-109 [2.1]. The typeface chosen must be easily readable and no smaller than twelve (12) point font. All vehicle protection product warranties must be written in English but may be written in other languages as well so long as the translation of the warranty is a reasonable translation.

Conclusion

In summary, you can offer a money-back guarantee for your product or service in Tennessee as long as you comply with the Tennessee Consumer Protection Act and ensure that your guarantee is not misleading or deceptive. If you are offering a vehicle protection product warranty, you must also comply with the Vehicle Protection Product Warranty Form Requirements.

Source(s):
Jurisdiction

Tennessee