Can I offer a money-back guarantee for my product or service in Maryland? What are the requirements?

Here is your answer to the query based on the provided context:

Money-back Guarantee in Maryland

Merchants in Maryland are required to disclose their refund and exchange policies to customers in writing, either on the sales form, by a clearly visible sign, or by a conspicuous label on the consumer goods ^[1.2]. The policy, a change in policy, or special sales promotion policies (such as final sale, fire sale, sale on “as is” merchandise, no returns, etc.), must be clearly communicated to the consumer in all retail sales ^[1.6].

A merchant shall be deemed in compliance with the requirements of this regulation if the merchant discloses to the customer in writing any time limit on refunds or exchanges and, upon request by the customer or gift recipient, within a reasonable time of the purchase: A. Gives a cash refund for a cash purchase; B. Gives a cash refund or account credit for a credit purchase; C. Gives a cash refund, account credit, or merchandise exchange for a gift purchase; or D. Otherwise complies with the refund and exchange policies disclosed ^[1.2].

There are exemptions to the disclosure requirement, including the sale of food, perishable goods, custom-made goods, or goods that cannot be resold due to valid laws or regulations ^[1.5].

Based on the provided context, there are no specific requirements or restrictions on offering a money-back guarantee in Maryland. However, merchants must clearly disclose their refund and exchange policies to customers in writing ^[1.2].

Source(s):

• [1.2] Unfair and Deceptive Trade Practices.
• [1.5] Exemptions.
• [1.6] Findings and Purpose.

Jurisdiction

Maryland

• General