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Can I offer a money-back guarantee for my product or service in Kansas? What are the requirements?
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Money-back Guarantee in Kansas
In Kansas, a seller can offer a money-back guarantee for their product or service. However, there are certain requirements that must be met to ensure compliance with the law.
According to KSST 50-673, a seller must provide a full refund for the return of undamaged and unused goods or a cancellation of services notice to the seller after the consumer has had at least seven days to review the goods or services. The seller must process the refund within 30 days after receipt of the returned merchandise by the consumer or the refund for any services not performed or a pro rata refund for any services not yet performed for the consumer. The return and refund privilege shall be disclosed to the consumer orally by telephone or in writing with advertising, promotional material or with delivery of the product or service.
The words “satisfaction guaranteed,” “free inspection,” “no risk guarantee” or similar words and phrases meet the requirements of this act.
Kansas Consumer Protection Act
It is important to note that the Kansas Consumer Protection Act (KSST 50-623) is designed to protect consumers from suppliers who commit deceptive and unconscionable practices. The act is construed liberally to promote policies that simplify, clarify, and modernize the law governing consumer transactions.
Conclusion
In summary, a seller can offer a money-back guarantee in Kansas, but they must comply with the requirements outlined in KSST 50-673. The seller must provide a full refund for the return of undamaged and unused goods or a cancellation of services notice to the seller after the consumer has had at least seven days to review the goods or services. The return and refund privilege shall be disclosed to the consumer orally by telephone or in writing with advertising, promotional material or with delivery of the product or service. Additionally, the Kansas Consumer Protection Act is designed to protect consumers from deceptive and unconscionable practices.
Jurisdiction
Kansas